Customer Support Executive and me…

My mum in India got a strange call at 12 midnight, from a Citibank customer representative on the conversion of my account, and the day b4 he sended me a mail from his id. Calling someone at tht time enquiring details of the account is bad and I wanted to blast him but couldnt find his phone number so mailed him the next morning since I had his mail, asking explanation for the same.

check his reply:

I always sleep at 11.30pm night (indian timing’s)there is no way mecalling at 12pm mid night as you explained in the mail

since he doesnt want to admit I doesnt want to leave him, called up citibank asked them to connect to the customer support manager and I told them about it and he immediately apologised and I asked him to take action against this guy. So I forwarded his mail to his manager.

Now why cant this guy admit and apologise.

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